197: Creating Systems that Work for Your Design Business

Financial
Written By Michele Williams

197: Creating Systems that Work for Your Design Business

WITH Adi Klevit

Adi Klevit, Founder and CEO of Business Success Consulting Group is with me today sharing from her twenty-five years of knowledge and experience as a trained Industrial Engineer, management consultant and business executive to bring order and efficiency to organizations. We will discuss how processes improve efficiency and performance. Listen in for insight on bringing order to the chaos in your life and business.

 Topics Mentioned:

  • Systems

  • Why behind the process

  • Flexibility

  • Client journey

Listen to the Episode

Key Thoughts:

  • I think that it's a matter of creating processes that are flexible enough in order to give a framework but also allow you to be creative. Adi Klevit (13:19) 

     

  • The more that I document the process, the more I realized there are other people that I can hire. I mean, truly, I think that is one of the things that keeps us from hiring is because nothing's documented. Michele (17:27) 

     

  • I would challenge our listeners to think about what you do for business development and try to figure out how you do it and if there is a common denominator, and that common denominator is a process. Adi Klevit (25:21) 

     

  • The goal is to create processes that are as easy and as streamlined as possible to get the outcome that we desire, within the timeframe that we desire not to make us feel important, because we have a 15-page dossier on something that we could have captured in, you know, three or four sentences. Michele (30:54) 

     

  • The first thing that needs to happen is a change of mind. It has to have agreement from the leadership team from the top, from the owner. Adi Klevit (35:05) 

     

  • Every single thing in my business is still not 100% documented, because my business is constantly growing and changing. However, we try to write as much as we can, while we're changing. We have things set up in Asana, we've got, a document set up and Airtable and processes there. We've got them in different places that make sense for each activity that we're doing. But it is a constant ongoing, and part of the company that we just have to do. Michele (46:04) 

Contact Michele:

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Resources and References:

Click here to read the transcript for this episode.

Michele Williams
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196: Creating and Documenting the Procedures in your Design Firm