196: Creating and Documenting the Procedures in your Design Firm

Systems & Strategies
Written By Michele Williams

196: Creating and Documenting the Procedures in your Design Firm

WITH Owen McGab Enaohwo

With me on the podcast today is Owen McNab Enaohwo. Owen is the CEO and Co-founder of SweetProcess, an easy-to-use software that enables company executives and their employees to collaborate together to quickly document and/or improve their standard operating procedures, processes, and policies. We will dig in to where to start, how to monitor and improve processes and how to engage your team in the collaboration.

 Topics Mentioned:

  • Recurring tasks

  • Continuous improvement

  • Minimum viable procedure

  • Collaborative approach

Listen to the Episode

Key Thoughts:

  • Because we're at home, I think companies are even more open to the idea to outsource and to work collaboratively. Or even if you're not outsourcing, we're not necessarily beside each other anymore in the same way. So, we have to find some way to get that information. Michele (8:17) 

     

  • People think that you have to have all the instructions and everything. I'll say, get rid of that thought, because the most important thing is to have the mindset that it is going to be a continuous improvement thing. You're going to collaborate with your employees, or your staff, or your contractors who are working with you to build this. Owen McGab Enaohwo (11:06) 

     

  • I have documented the minimum viable procedure or version 1.0 of this task. Now let’s go ahead and collaborate to fill out the details. With software like Sweet Process, we enable that collaboration back and forth. What happens is you can have your employees passively go into the software and start adding to the process. Owen McGab Enaohwo (12:34) 

     

  • If we think about it, in all of our businesses that do design, what is the minimum design that we need to do to meet the need of the client? Everything else is a layering process. Michele (17:19) 

     

  • Whomever you hand that process off to, will become the owner of that work, and hopefully, improve that process and change that process, which means that the process that I handed off might not be the process I get back in two or three years, it's going to be much improved. But I am trying to reduce my brain space so that I can work on something else. Michele (21:36) 

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Resources and References:

Click here to read the transcript for this episode.

Michele Williams
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